Support

Air is essential and we believe customer support is too.

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Have a Question?

Check our FAQ section, below.

purifi

Ultra

We developed the purifi Ultra lamp to emit a strong dose of UV-C energy for up to 12 months, with continuous use. The filaments in the lamp were not designed to be cycled on and off since we want our products hard at work, 24/7.

Not much. The purifi Ultra is a low voltage, 24Vac fixture, so it only consumes 19 watts of energy.

The purifi Ultra germicidal light is safety agency listed as a safe UV light appliance. You probably know that you should not look directly at the sun and the same is true for active UV-C lamps. Professional installation is key since your installer will make sure the product is placed inside your system where you cannot see it

purifi

Clean

We developed the purifi Clean lamp to emit a strong dose of UV-C energy for up to 12 months, with continuous use. The filaments in the lamp were not designed to be cycled on and off since we want our products hard at work, 24/7.

Not much. The purifi Clean is a low voltage, 24Vac fixture so it only consumes 25 watts of energy.

Your purifi Clean air purifier is safety agency listed as a safe UV light appliance. You probably know that you should not look directly at the sun and the same is true for active UV-C lamps.  Professional installation is key since your installer will make sure the product is placed inside your system where you cannot see it.  

purifi

Filter

Under normal conditions, at least 6 months. Visually speaking, if the backside of your filter is dirty, it is time for a new filter. 

Register your purifi products with us at livepurifi.com for a reminder email

Contact your local Lowe’s Pro that installed your purifi product.

You can always send us an email and we will ensure you receive a link to purchase replacement filters.

We want our products to sync up with your system and, since we are aware that not every system is built the same, we developed 7 unique filter sizes.  

what about

Installation

Now, we would never want you to break your leg but, if you did, do you have the professional skills necessary to fix the break yourself? Unless you’re a doctor, we believe the answer is no. It also takes a professional set of skills to cut into a home’s air system to install these products. Although you more than likely found our purifi family of products through your favorite DIY store, the products must be purchased through the Professional Installation Services available, at the store. We really did design products to fit just about every system but, we want your air to have the best improvement it can have and, the Professionals know how to configure everything to make this happen. They have been trained on everything purifi, from what model you need to the safest, most effective installation configurations.

The purifi Ultra carries a 2-year warranty on the power module and a 1-year warranty on the lamp from the date of installation. The purifi Clean carries a 3-year warranty on the power module and a 1-year warranty on the lamp and ionizer from the date of installation. The purifi Filter carries a 5-year warranty on the workmanship of the metal parts.

Still have Questions?

We want you to be completely satisfied with your purifi experience, please reach out anytime, you will hear back from us.

1112 Industrial Dr., Royse City, TX 75189

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